Thanks for your review. Sorry to hear several units didn’t work and you’ve needed to reorder. If you’re still awaiting installation or facing issues, we’d like to help troubleshoot or arrange replacements. Please reach out to 1-844-673-3256 so we can assist. Many times we find it's the location is incompatible, or the wiring needs some assistance.
Thank you for taking time to give us a review.
Tech Support spoke with you and sent a replacement switch previously, noting to let us know if that didn't resolve the issue. If the replacement didn't work, it may be wiring, incompatibility in the location, or the integration. Please let us know so we can continue to assist if the replacement is having the same issue as that helps us narrow down what can be happening in your situation.
Thanks for your review. Sorry to hear the switches stop working during storms. We’d like to help troubleshoot or discuss replacement options to avoid future outages. Please reach out to 1-844-673-3256 so we can assist.
We are sorry that's happening.
If the switch only works at home, it may mean it needs to be connected to WiFi inside the Deako app. I checked your account and saw where we have connection, and it works with an integration.
Please reach out to Support if you haven't already to make sure everything is up and running!
