“Disappointed in the 3 tier wooden stand, it is not level and they sent me a second one, and same thing, not sturdy to put anything on the top or middle tier, due to it leans and items could fall off. Everything else was very nice, but that was the biggest items and very disappointed it the quality of the 3 tier wood stand.”
Hi, We're so sorry to hear this happened to you replacement! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
“my daughter and I have each chosen our favorite items from the Fall Box and divided them between the two of us. The quality of each item is excellent.”
“I loved the pie dish and the trivet, and really like the candle holder. The leaf garland was okay, but nothing exciting. The mini fire pit was dented when I received it, and I REALLY wanted to love the faux wood 3 tier rack, but it's poorly constructed and doesn't stand up straight. The second and third tiers slope, and the top tier doesn't stay where you put it, it always spins "downhill."”
Hi Molly, We're so sorry to hear this has happened! Our Team packages each item with love and care. We are very sorry your item did not make it to you without damage. Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
Hi Janet, We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
Hi Francene, It saddens us to hear of your experience with this item, we really wanted you to love it as much as we do! Items should not arrive damaged in any way, if they do, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo of the item so we can make it right for you. It's important to us that you are always happy with all your experiences with us! Enjoy your day and happy decorating!
