“My box was carefully packaged and arrived timely, but the garland smelled terribly of lubricant and did not "air out" as suggested by customer service. I had to throw it out along with the pillowcase as the scent was unbearable. Additionally, the tiered tray was uneven and had chips throughout, so I had to DIY repair it in order to use it. Finally, the lid for the pie plate is too small for the dish, so it won't travel well. Overall, extremely disappointed in the quality of the goods, and would not recommend”
Hi Natalie, It saddens us to hear you have issues with a few of your items! We're so sorry to hear this has happened! It is our top priority to bring you high-quality items at an affordable rate. Items should not arrive damaged in any way. We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
“For the most part I quite liked the box. I had to think about what to do with one or two of the items, however it gets a thumbs up after all. I hope that the winter box is at least this good.”
Hi Patricia, Thank you so much for the great review! Our style guide is very helpful https://images.decorsteals.com/SIB-Fall-Style-Guide.pdf Enjoy your day, and thank you for choosing us!
“The Center Piece of this box to me was faux wood serving tower. Unfortunately it was very cheaply constructed. It’s not very sturdy and the paint chips of the foam like faux wood easily. I did love the majority of the other pieces in the box. I would say 3.5 stars overall.”
Hi Melissa, Our items are all handmade with love, each and every piece. We are thrilled to hear you LOVE your decor items in the Box. We are sorry to hear about your Tier Tray! It is our top priority to bring you high quality items at an affordable rate. Items should not arrive damaged in any way. Please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo of the item so we can make it right for you. It's important to us that you are always happy with all your experiences with us! Enjoy your day and happy decorating!
“I am super impressed with all of the products inside the box. Everything was super high quality and added the perfect touches around my home for the Fall season. My only concern was the 3 tier wood-like shelf (the description was correct, it is super heavy). I was a little saddened because it appears to be a type of plaster painted to appear like wood, mine was chipped and smelled of a strong lacquer. I am going to try and repaint it or try and repair i some way. I am super excited to order the Holiday box.”
Hi Sheri, Our items are all handmade with love and personal detail, each and every piece. It saddens us to hear of your experience with the Tier Tray, we really wanted you to love it as much as we do! It is our top priority to bring you high quality items at an affordable rate. Items should not arrive damaged in any way, if they do, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo of the item so we can make it right for you. It's important to us that you are always happy with all your experiences with us! Enjoy your day and happy decorating!
Hi Peggy, Thank you, we really do appreciate your feedback! We truly pour our hearts and our souls into every single item we sell. We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!
Hi Janet, Thank you for your feedback! We promise we will take it to heart so we better our future items. Your happiness matters! Although we are a small business, our mighty team puts so much thought, love, and care into each item, from product design to execution to packaging. Our goal is to empower you to bring beautiful items into your home effortlessly and on a small budget. If you need assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!
