“The box had great possibilities however upon further review it wasn’t great. I was really excited about the wood three tiered tray. Upon opening it, it was abundantly clear it wasn’t real would and it was poorly made. There were white pieces showing through and it leans forward. The pumpkin pie plate was so cute online. I knew I needed it. I got it and it once again is poor workmanship. The stem is cracked and off to one side and there is posing no the lid around it. The fire pit legs weren’t great either. I did really love the garland. That was the one thing that I actually liked. If nothing else but for the workmanship I will not be purchasing another box. Most items were poorly made.”
Hi Stephanie, Thank you for your feedback! We love to hear it and we promise we will take it to heart so we better our future items. We truly pour our hearts and our souls into every single item we sell. Items should not arrive damaged in any way, if they do, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo of the item so we can make it right for you. It's important to us that you are always happy with all your experiences with us, your happiness matters!! Enjoy your day and happy decorating!
“Loved this box! The candle holder was my least favorite thing. But, everything else is perfect! I hosted bunco this month, and I set up a smore's bar! They loved it!”
“The wooden stand, is ceramic like material not wood, it’s all crooked and chipped all over. Definitely not worth the money. Was very disappointed. They gave me a small credit, or I could’ve shipped it back but it would’ve cost me that to send back.”
Hi Carla, We're so sorry to hear this has happened! Our Team packages each item with love and care and our items are all handmade with love, each and every piece. We are very sorry your item did not make it to you without damage. We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
Hi Lorraine, Our items are all handmade with love, each and every piece. It saddens us to hear you feel this way! It is our top priority to bring you high quality items at an affordable rate. Here is the style guide to better explain the possibilities and the vision behind each piece: https://www.decorsteals.com/steal-it-box-fall2021-style-guide.html
Items should not arrive damaged in any way. If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo of the item so we can make it right for you. It's important to us that you are always happy with all your experiences with us! Enjoy your day and happy decorating!
“The Fall steak was a treasure chest of wonderful items. I was truly amazed at the beautiful choices of of each piece. Certainly far exceeded the $124 box price. The products are of excellent quality and truly fit anyone’s taste.”
Hi, Thank you for your feedback! We truly pour our hearts and our souls into every single item we sell. Although we are a small business, our mighty team puts so much thought, love, and care into each item, from product design to execution to packaging. It saddens us to hear you feel this way! Items should not arrive damaged in any way. If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo of the item so we can make it right for you. It's important to us that you are always happy with all your experiences with us! Here is the style guide to better explain the possibilities and the vision behind each piece: https://www.decorsteals.com/steal-it-box-fall2021-style-guide.html Enjoy your day and happy decorating!
