Hi, Thank you for sharing, we're so sorry to hear this! If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. They will be able to help you with your Food Safe Jellyfish Flame. It's important to us that you're happy with all your experiences with us! Enjoy your day!
Hi Bridget, We're so sorry to hear you were disappointed! Thank you, we really do appreciate your feedback! We’ve passed along your comment to our team. It’s important to us to improve wherever we can. If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day!