“I'd have given it 5 * but the tiered server middle shelf is crooked & too heavy to stay straight. (they aren't real wood) I love the pie holder! It's so pretty! The leaf garland is real nice. The pillow case is thick. I can't wait to decorate & redecorate the candle holder each season with different colors for the season.”
Hi Cris, Thank you for sharing, we're so sorry to hear this! If you are experiencing any issues with your Tier Tray, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! Enjoy your day!
“Part … or should I say the best part of this box was broken when it arrived!! I have emailed them twice with no response!!! This has been so upsetting because I have loved the other things I have received from them a replacement would be nice”
Hi Cecelia, We apologize for any confusion. We replied to your inquiry but never heard back from you. It is possible our emails are landing in your Spam folder. You can add yourbestfriends@decorsteals.com to your contact list to ensure you receive any future communications. We have resent our email, we want to take care of this for you! Enjoy your day!
“Everything is great accept the live edge plaster not wood one piece was already broken when I received it
We put it together according to the directions & it keeps falling down- see pictures”
Hi Deb, We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
Hi Joette, Thank you for sharing, we're so sorry to hear this! If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! Enjoy your day!
