“A little disappointed in the fall Steal It Box. Bought it sight unseen. When it first became available for purchase you couldn't see what was in the box. Wasn't happy with most the stuff in the box. At least I learned my lesson not to purchase before seeing what's in the Steal It Box first. Wasn't worth the money at all. The three tiers shelve was so cheap looking and poorly made. My shelves stayed tilted at an angle. You couldn't put anything on it or it would fall off. It wouldn't tighten down so the shelves would move around. Most everything was cheap looking. Very unhappy with this purchase.”
Hi, Our items are all handmade with love, each and every piece. It saddens us to hear you feel this way! It is our top priority to bring you high quality items at an affordable rate. Items should not arrive damaged in any way.
We see that our Team has already supplied you with a Credit. Please reach out to our Customer Happiness Team at yourbestfriends@decorsteals.com if you have any additional questions.
Hi Kia, Thank you for sharing, we're so sorry to hear this! If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! Enjoy your day!
“This box was unfortunately disappointing. On the plus side, customer service was amazing about a no hassle replacement for a broken item I received. When the replacement came, it broke as well. The screws even fell out when being barely handled during assembly. I wanted to love this box, but the quality is very cheap.”
Hi Cara, We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
“The 3 tier stand is flimsy and doesn’t stand up straight, the platter candle holder looks like cheap junk, very thin and tinny…
I haven’t used the little propane heater yet, the pie pan was decent…overall, the package definitely wasn’t worth even the discounted price. VERY Disappointed!”
Thank you, we really do appreciate your feedback! We truly pour our hearts and our souls into every single item we sell. We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!
“Really disappointed. The wreath was damaged and the three tier wood tray doesn’t stand up. The hole that was drilled in the bottom piece is too large and causes the weight of the top shelves to cause it to fall.”
We are terribly sorry to hear this. While our team takes extra care to ensure items are packed appropriately, accidents can still happen in the shipping process. Please reach out to our team immediately so we can address this for you! yourbestfriends@decorsteals.com
