We're so sorry to hear of your disappointment. Our team pours their hearts and souls into selecting these items and ensuring they arrive to you safely. Of course, mistakes happen, and items can sometimes get damaged in the shipping process. Please allow us to make it right for you, reach out to our team at yourbestfriends@decorsteals.com and our team will be happy to help!
“Not happy with this purchase, very disappointed. The three-tiered tree trunk tray is NOT worth the money at all. There is a chunk missing from the bottom tray. The second tray doesn't sit level at all not even close, so I can't put anything on the 2nd tray because it just falls off. The top tray just spins in a circle so you can't use it either because it won't stay in one position.”
We're so sorry to hear this. Our team is constantly hard at work to find the best materials to make exceptional products, but of course mistakes happen and damages may occur in shipping. Please reach out to our team right away so we can help make this right for you! yourbestfriends@decorsteals.com
“This was my very first Decor Steal box and I was very excited about all the items. I immediately unpacked the box when it arrived, which was rather quickly after I placed the order. The items were overall alright. I was quite disappointed about the 3-tier-stand. That one in particular looked somewhat cheap and even had some smaller damage here and there. Nothing that I felt I could repair with some paint. It also doesn’t feel very sturdy.
Also the leaf garland is very flammable. So be cautious.
Again, overall the items were ok, nothing overly special. I might try one more box or just single items to see where I stand with Decor Steals.”
Thank you, we really do appreciate your feedback! We truly pour our hearts and our souls into every single item we sell. We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!
“The tiered tray is defective. The middle real droops so that items slide off. The finish has been scratched off as well. I emailed customer
Service and no one responded. This was my first box and I was disappointed that it didn’t come as described. Sue Milligan”
Hi Sue, We apologize for any confusion. We replied to your inquiry but never heard back from you. It is possible our emails are landing in your Spam folder. You can add yourbestfriends@decorsteals.com to your contact list to ensure you receive any future communications. Our customer happiness team has resent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
