Hi Carmen, We are sorry to hear this. We replied to your inquiry but never heard back from you. It is possible our emails are landing in your Spam folder. You can add yourbestfriends@decorsteals.com to your contact list to ensure you receive any future communications. Our customer happiness team has re-sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
Hi Vikki, Thank you for your feedback. The items you received are stained and/or painted. The odor will dissipate after a short time. Our items are all handmade with love, every piece. It saddens us to hear you feel this way! It is our top priority to bring you high-quality items at an affordable rate. Items should not arrive damaged in any way. If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo of the item so we can make it right for you. It's important to us that you are always happy with all your experiences with us! Enjoy your day and happy decorating!
“Everything was packaged perfectly, the only thing is the Woodlake tiered tray was damaged with chips and paint missing. When its put together its leaning so not sure I will use it for food.”
Hi Brandy, We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
HI Gwen, Our items are all handmade with love, every piece. It saddens us to hear you feel this way! It is our top priority to bring you high-quality items at an affordable rate. Items should not arrive damaged in any way. We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
Hi Stephanie, Thank you for your feedback. Please feel free to reach out to yourbestfriends@decorsteals.com with any further comments, concerns, or suggestions you wish to share. It's important to us that you're happy with all your experiences with us! Enjoy your day!
