“I would give Edwin Novel zero stars. Long story short I shipped a return (due to unsatisfactory quality) and they emailed me saying they received an EMPTY box from me. After several email exchanges and a phone call (initiated by me), they offered zero help to resolve the issue, implied that I intentionally shipped back an empty box, and the final outcome with Edwin Novel was that I had to file a claim with the shipping carrier and there was nothing further that they could do. They would not even look into their camera footage to check if one of their employees stole the item. The issue with carriers like UPS, Fedex, etc. is they typically reimburse you if the package was stolen or damaged and typically a damaged package needs to be available for their inspection. In this case, the retailer may or may not have the package and it was delivered to the destination. I finally ended up getting my money back by filing a claim with my credit card company. So buyer beware, you get what you pay for... or straight up conned.
If you're up for a long story here you go:
It was a terrible experience from the start. I ordered diamond stud earrings in November that were $1,560 and their website said they offered two day shipping on orders over $1500. After waiting a couple weeks, I called to cancel because their website looks sketchy to begin with and I hadn't received any email updates on the status. On the phone they said they charge a 25% fee for cancellations so I went through with the order. Finally, the earrings arrive and they are absolutely not the quality I was expecting. I ordered studs with a halo that were about .9 ct total weight, color H, clarity SI2. I could immediately see a yellow tint, obvious inclusions, and the diamonds just didn't look clear. I'm no expert on diamonds but I have several other H and SI1-SI2 pieces that appear clear and you really have to look carefully for inclusions. I called customer service and requested to start the returns process. A manager called me back as well to push for an exchange rather than a return. Both interactions were extremely irritating. They are like car salesmen hustling to push sales with no focus on customer service. When they received the box, I got an email from a man named Johnson a couple days later with a short message, "Our Returns Department received a package from you 01/03/2021 with an EMPTY box; the merchandise was not inside..." Yep, my instincts are pretty on point. I went back and forth with Johnson via email and requested to see a copy of the video footage and he kept sending short responses saying the video footage confirms the box did not have merchandise and to open a claim with the carrier. I finally got a hold of him on the phone as it seems like he's the only "manager" that interacts with customers. When I spoke with him I said I was surprised by how this is being handled due to the lack of communication and effort to resolve an issue regarding a fairly expensive purchase. He gave me a long winded story about having COVID (which is unfortunate if it's actually true), how they've had two instances in the past where customers shipped back empty boxes intentionally, and that he doesn't know if I might have done the same. Another car salesman tactic we all know--talk excessively to exhaust the other person until they give up. Such unprofessional customer service. I should have known the price of these earrings was too good to be true.”
“I would give Edwin Novel zero stars. Long story short I shipped a return (due to unsatisfactory quality) and they emailed me saying they received an EMPTY box from me. After several email exchanges and a phone call (initiated by me), they offered zero help to resolve the issue, implied that I intentionally shipped back an empty box, and the final outcome with Edwin Novel was that I had to file a claim with the shipping carrier and there was nothing further that they could do. They would not even look into their camera footage to check if one of their employees stole the item. The issue with carriers like UPS, Fedex, etc. is they typically reimburse you if the package was stolen or damaged and typically a damaged package needs to be available for their inspection. In this case, the retailer may or may not have the package and it was delivered to the destination. I finally ended up getting my money back by filing a claim with my credit card company. So buyer beware, you get what you pay for... or straight up conned.
If you're up for a long story here you go:
It was a terrible experience from the start. I ordered diamond stud earrings in November that were $1,560 and their website said they offered two day shipping on orders over $1500. After waiting a couple weeks, I called to cancel because their website looks sketchy to begin with and I hadn't received any email updates on the status. On the phone they said they charge a 25% fee for cancellations so I went through with the order. Finally, the earrings arrive and they are absolutely not the quality I was expecting. I ordered studs with a halo that were about .9 ct total weight, color H, clarity SI2. I could immediately see a yellow tint, obvious inclusions, and the diamonds just didn't look clear. I'm no expert on diamonds but I have several other H and SI1-SI2 pieces that appear clear and you really have to look carefully for inclusions. I called customer service and requested to start the returns process. A manager called me back as well to push for an exchange rather than a return. Both interactions were extremely irritating. They are like car salesmen hustling to push sales with no focus on customer service. When they received the box, I got an email from a man named Johnson a couple days later with a short message, "Our Returns Department received a package from you 01/03/2021 with an EMPTY box; the merchandise was not inside..." Yep, my instincts are pretty on point. I went back and forth with Johnson via email and requested to see a copy of the video footage and he kept sending short responses saying the video footage confirms the box did not have merchandise and to open a claim with the carrier. I finally got a hold of him on the phone as it seems like he's the only "manager" that interacts with customers. When I spoke with him I said I was surprised by how this is being handled due to the lack of communication and effort to resolve an issue regarding a fairly expensive purchase. He gave me a long winded story about having COVID (which is unfortunate if it's actually true), how they've had two instances in the past where customers shipped back empty boxes intentionally, and that he doesn't know if I might have done the same. Another car salesman tactic we all know--talk excessively to exhaust the other person until they give up. Such unprofessional customer service. I should have known the price of these earrings was too good to be true.”
“It's astonishing that there are so many positive reviews, given that the entire organization appears to be a sham. I ordered 18k rose gold 5 ct total weight stud earrings. The diamonds were supposed to be SI3 clarity and H color, and they were supposed to be certified by something called AGA. As soon as $15k was taken out of my PayPal, hell broke loose. The company would not answer the phone or respond to emails for days. I eventually communicated with someone named Mike (I'm sure his name was made up), who inquired if I had "mental problems" and told me I'd had to wait 4+ weeks for an in-stock item advertised for shipment in 6-8 business days. I let Mike know that unless they ship in 8 days as advertised, I'm disputing charges with the card and canceling the order without a cost. They did dispatch the item on the eighth day, and I received a small box with cloudy earrings in yellow rather than rose gold. Expecting the worst, I brought the "jewelry" (read: garbage) to a gemological appraisal and was "pleasantly" surprised that I received 4.8 ct total weight I2 color M earrings. Except for the screwback, which was 18k, the yellow gold turned out to be 14k. ( I have a written appraisal as proof.) Given that the plastic certification they sent stated that the earrings were exactly as purchased, I assumed that the AGA certificate was just as bogus as the firm that sent it to me. After a quick internet search, I discovered that AGA stands for American Gemological Authority. This non-existent fake organization has nothing to do with anything that has ever been registered in the state of California (I called the state and asked), nor is it a real gemological or certificate awarding organization. (Entirely made up a one-page website registered with Godaddy.) To make a long story short, I am returning the trash they sent me and contesting charges with my credit card company because I did not receive what I ordered, and so their refund policy is null and void. In addition, I am in the midst of filing a complaint with the Better Business Bureau and considering a consumer complaint with the California CDTFA for fraud and misleading advertisement, as well as considering reporting Edwin Novel Jewelry Design Inc. to the FBI for possible diamond money laundering and possible interstate bank fraud conspiracy (they did take the money knowing in advance that they are sending out a completely different product.) Stay away from these people!”
“It's astonishing that there are so many positive reviews, given that the entire organization appears to be a sham. I ordered 18k rose gold 5 ct total weight stud earrings. The diamonds were supposed to be SI3 clarity and H color, and they were supposed to be certified by something called AGA. As soon as $15k was taken out of my PayPal, hell broke loose. The company would not answer the phone or respond to emails for days. I eventually communicated with someone named Mike (I'm sure his name was made up), who inquired if I had "mental problems" and told me I'd had to wait 4+ weeks for an in-stock item advertised for shipment in 6-8 business days. I let Mike know that unless they ship in 8 days as advertised, I'm disputing charges with the card and canceling the order without a cost. They did dispatch the item on the eighth day, and I received a small box with cloudy earrings in yellow rather than rose gold. Expecting the worst, I brought the "jewelry" (read: garbage) to a gemological appraisal and was "pleasantly" surprised that I received 4.8 ct total weight I2 color M earrings. Except for the screwback, which was 18k, the yellow gold turned out to be 14k. ( I have a written appraisal as proof.) Given that the plastic certification they sent stated that the earrings were exactly as purchased, I assumed that the AGA certificate was just as bogus as the firm that sent it to me. After a quick internet search, I discovered that AGA stands for American Gemological Authority. This non-existent fake organization has nothing to do with anything that has ever been registered in the state of California (I called the state and asked), nor is it a real gemological or certificate awarding organization. (Entirely made up a one-page website registered with Godaddy.) To make a long story short, I am returning the trash they sent me and contesting charges with my credit card company because I did not receive what I ordered, and so their refund policy is null and void. In addition, I am in the midst of filing a complaint with the Better Business Bureau and considering a consumer complaint with the California CDTFA for fraud and misleading advertisement, as well as considering reporting Edwin Novel Jewelry Design Inc. to the FBI for possible diamond money laundering and possible interstate bank fraud conspiracy (they did take the money knowing in advance that they are sending out a completely different product.) Stay away from these people!”
“It's astonishing that there are so many positive reviews, given that the entire organization appears to be a sham. I ordered 18k rose gold 5 ct total weight stud earrings. The diamonds were supposed to be SI3 clarity and H color, and they were supposed to be certified by something called AGA. As soon as $15k was taken out of my PayPal, hell broke loose. The company would not answer the phone or respond to emails for days. I eventually communicated with someone named Mike (I'm sure his name was made up), who inquired if I had "mental problems" and told me I'd had to wait 4+ weeks for an in-stock item advertised for shipment in 6-8 business days. I let Mike know that unless they ship in 8 days as advertised, I'm disputing charges with the card and canceling the order without a cost. They did dispatch the item on the eighth day, and I received a small box with cloudy earrings in yellow rather than rose gold. Expecting the worst, I brought the "jewelry" (read: garbage) to a gemological appraisal and was "pleasantly" surprised that I received 4.8 ct total weight I2 color M earrings. Except for the screwback, which was 18k, the yellow gold turned out to be 14k. ( I have a written appraisal as proof.) Given that the plastic certification they sent stated that the earrings were exactly as purchased, I assumed that the AGA certificate was just as bogus as the firm that sent it to me. After a quick internet search, I discovered that AGA stands for American Gemological Authority. This non-existent fake organization has nothing to do with anything that has ever been registered in the state of California (I called the state and asked), nor is it a real gemological or certificate awarding organization. (Entirely made up a one-page website registered with Godaddy.) To make a long story short, I am returning the trash they sent me and contesting charges with my credit card company because I did not receive what I ordered, and so their refund policy is null and void. In addition, I am in the midst of filing a complaint with the Better Business Bureau and considering a consumer complaint with the California CDTFA for fraud and misleading advertisement, as well as considering reporting Edwin Novel Jewelry Design Inc. to the FBI for possible diamond money laundering and possible interstate bank fraud conspiracy (they did take the money knowing in advance that they are sending out a completely different product.) Stay away from these people!”
“It's astonishing that there are so many positive reviews, given that the entire organization appears to be a sham. I ordered 18k rose gold 5 ct total weight stud earrings. The diamonds were supposed to be SI3 clarity and H color, and they were supposed to be certified by something called AGA. As soon as $15k was taken out of my PayPal, hell broke loose. The company would not answer the phone or respond to emails for days. I eventually communicated with someone named Mike (I'm sure his name was made up), who inquired if I had "mental problems" and told me I'd had to wait 4+ weeks for an in-stock item advertised for shipment in 6-8 business days. I let Mike know that unless they ship in 8 days as advertised, I'm disputing charges with the card and canceling the order without a cost. They did dispatch the item on the eighth day, and I received a small box with cloudy earrings in yellow rather than rose gold. Expecting the worst, I brought the "jewelry" (read: garbage) to a gemological appraisal and was "pleasantly" surprised that I received 4.8 ct total weight I2 color M earrings. Except for the screwback, which was 18k, the yellow gold turned out to be 14k. ( I have a written appraisal as proof.) Given that the plastic certification they sent stated that the earrings were exactly as purchased, I assumed that the AGA certificate was just as bogus as the firm that sent it to me. After a quick internet search, I discovered that AGA stands for American Gemological Authority. This non-existent fake organization has nothing to do with anything that has ever been registered in the state of California (I called the state and asked), nor is it a real gemological or certificate awarding organization. (Entirely made up a one-page website registered with Godaddy.) To make a long story short, I am returning the trash they sent me and contesting charges with my credit card company because I did not receive what I ordered, and so their refund policy is null and void. In addition, I am in the midst of filing a complaint with the Better Business Bureau and considering a consumer complaint with the California CDTFA for fraud and misleading advertisement, as well as considering reporting Edwin Novel Jewelry Design Inc. to the FBI for possible diamond money laundering and possible interstate bank fraud conspiracy (they did take the money knowing in advance that they are sending out a completely different product.) Stay away from these people!”
“my husband ordered a replacement ring for me on 12-16-21 we have been calling to correct a mistake in the shipping address. order is on hold. We keep getting told we will get a call back.... no call back yet I got an email stating that the gentleman tried to call multiple times--- we had no missed calls. Our credit card was charged on 12-17-21. we disputed and still have not received any communications.”
“Received a random notification that someone ordered from Edwin Novel using my moms card under my name. Contacted their customer service immediately. Told me that the department that handles this didn’t open yet. Contacted BBB. Edwin Novel told them that they cancelled the order immediately. 5 days later, I received a letter from my bank stating that they will be reversing the refund unless we provide proof that it has been refunded because my bank hasn’t received the refund yet. The mystery items purchased for $7k haven’t arrived either. This place is a scam. Stay away. All their reviews are probably created by their own team. Look them up on the Better Business Bureau. They have 30+ complaints in the last year alone. We expect a refund immediately before we pursue legal action. Customer service seems to be based in another country. Don’t trust.”
