“Missing item in kit. Kit was missing cotton cloth to cover jar, had to use an old bandanna. Would have given four stars if the kit had everything I needed.”
Hello, thanks for bringing this to our attention and we're here to help resolve the issue. We will be in touch by email as well but we will get the replacement right out.
“Great customer service! I ordered the deluxe kit with the heating mat. Everything came nicely packaged and appears to be of good quality. A lot of the tea leaves did spill out of the packet, but that packet was in a larger packet, so I was still able to collect and use most of it. Also the heating mat didn't seem to be working, but when I contacted the seller they were very responsive and sent me a replacement heating mat AND another packet of tea, and were very nice about the whole thing. I have a batch brewing right now, it looks beautiful, it smells like kombucha. I can't wait to bottle it and taste it! Already thinking about adding another jar so when my scoby is big enough I can have 2 batches going at once.”
“Everything you need to make your first batch! Great kit for a beginner. Made kombucha for the first time using this kit. I bought and extra 1 gallon bottle so I could transfer the scoby and start a new batch right away. Flip top bottle work great. Lots of carbonation on 2nd fermentation. Great set to get.”
“So much fun. This is a wonderful kit with very clear instructions. Every single thing you need for your first batch is included, and it has recipes/instructions for future batches as well. Ours turned out great, and we're currently on our third batch.”
“Amazing! I love this kit! I was not having any luck with "gifted" scobes.This has everything you need but the filtered water. Easy to us instructions.My first batch is amazing! Can't wait to brew the next!Thank you so much!”
