“I had a necklace made for my daughter after our dog died. We sent an image of her paw print which was used on the necklace. Fabulous quality and very easy fast service. I’d highly recommend this company.”
Thank you for taking the time to leave this lovely feedback and for your generous recommendation. Thank you also for choosing us to create such a special piece for your Daughter, we do hope it brings some comfort following your loss.Team HOH x
“I cannot fault the service from Hand on Heart, I was kept informed of the progress from start to finish, the necklace is stunning and a very personal piece of jewellery, was well received for a Birthday present, she loved it. Will be recommending to friends and family. Thank you”
Thank you so much for choosing Hand on Heart to create this special piece and we hope that the lucky recipient had a great birthday and loved their gift,Team HoH x
“Excellent, I was kept up to date with the progress and delivery. The necklace was for my granddaughters 18th birthday and she absolutely loves it. Thank you all very much.”
“This is the most beautiful and special piece of jewelry I own. My beautiful Luna Cat became very ill very quickly and we had to make the kindest decision for her. The vet took her paw prints for us and using those, HoH were able to create my necklace. Now I always have my Luna with me. Thank you so much - exceptional service and a necklace I will treasure always.”
“From my enquiry email to the finished product I was more than happy with the service I received. It’s such a special and memorable piece of jewellery to remind us of our dog Betsy. Thank you! Would highly recommend.”
You are so very welcome, It was a pleasure to create something which means so much and we are all delighted to hear how happy you are with your unique keepsake. Although in the saddest of circumstances, we hope that this jewellery brings some comfort following your loss
“Hand on Heart have captured my boy's pawprint beautifully - I was devastated to lose him but receiving this necklace bought me so much comfort at a difficult time. The quality is fantastic and the pawprint captured in great detail. I loved how the necklace was presented and it was lovely to have a cleaned up copy of the pawprint to keep too. The process to submit a pawprint was very easy. Thank you to the design team for creating something so special - I couldn't be happier with my necklace!”
Thank you for your extremely kind feedback. Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and high-quality products and so it really is wonderful to hear how delighted you are with our service. Although it is the saddest of circumstances, we are pleased to have been able to create you an extremely precious keepsake in memory of your boy, which we hope will bring some comfort following your loss
“Hand on Heart was excellent, service great. However, as i had bought heart charms before i was disappointed the design had changed and the quality wasn't as good as before :-(”
Thank you for taking the time to write to us with your feedback, we are sorry to hear that your new necklace is not quite as expected. We can see that you had spoken to our team earlier in the year where it was explained that we have significantly changed our creation processes to allow us to create imprinted jewellery to the very highest standard while still making each piece completely individual and unique. This has involved altering the way in which we impress the prints and text into the front of the pendants to ensure that they are as detailed, clear and hard-wearing as possible, however, this does mean that any new pendants may not match your original exactly in terms of shape or size.Of course, we would never wish for a customer to be unhappy with their unique piece of jewellery and if you would like to discuss this further, please do not hesitate to get in touch with our friendly customer service team on studio@handonheartjewellery.co.ukKind Regards, Team HoH x
