“Great connector.Hose link are great to deal with. I received one leaky/suspect connector in my order so I called them. My call was answered almost straight away and the nice lady from Hoselink sent me a replacement connector immediately at their cost. I was most impressed. I wish other companies were that easy and pleasant to deal with.Great products too. I’ve converted all my garden hoses and connectors to this system. No regrets and no more leaky hoses, period!”
“I would t buy another hose link product unless to replace the parts that no longer work correctly This product has had so many issues with the nozzle sticking to on position and leaking where it joins”
Hi Paulene Thank you for sharing your feedback regarding your experience with our Hoselink product. We apologize for any inconvenience caused by the issues you encountered, such as the nozzle sticking in the on position and leaking where it joins.At Hoselink, we are committed to providing high-quality products, and we take your comments seriously. We understand that these problems have been frustrating, and we apologize for any inconvenience they have caused you.It looks like you ordered a 14mm replacement fitting which would not match your current hose set up as this fitting is made for a bigger Hose so is likely the reason for the leaks. You did mention the trigger was also sticking so given the age of the sprayer (4 years) would likely need a service or some parts to be sent out. Please give us a call on 1300 900 617 so we can get this issue resolved for you and send you out any parts or provide any advice you need to get your Hose set up working hassle free again. Kind regards Hoselink Team
“I discovered my existing part was leaking and notified your office .I received an immediate response and a replacement part was despatched to me free of charge It is great to see a company stand by its product .Iam glad I chose Hoselink .RegardsAndrew Johnson”
“After three years of usage, the side of the flow control lever sprung a leak where it is screwed to the hose connector, possibly damaged by being dragged across our aggregate concrete floor. We received excellent service from Hoselink, who kindly offered to replace the part at no cost apart from the postage costs. This kind of service is uncommon these days.”
