“This part is the weak part in your product. We have had to replace it on both our Hoselink hoses. When we complained on first replacement we were told there was no warranty. Not happy with response from female assistant.”
Hi Stephen, thanks for your review. We're sorry to hear that you weren't happy with the customer service you received when you contacted us recently, we sincerely apologise. It sounds as though there was a miscommunication as we do offer a 1 year warranty (from original purchase date) on this item. It's certainly disappointing to hear you've had a couple of issues with it. We are in the process of improving the durability of the product so are grateful for your patience whilst we do that. In the mean time, we can replace this with a standard Accessory Connector if you prefer which is much more durable. If you'd like to get in touch with us again, we can certainly organise some sort of replacement for you as we don't want to leave you feeling this way. Can you please contact us on hello@hoselink.com.au so we can have this resolved? Thanks very much for your co-operation. Kind regards, The Hoselink Team
“I was in two minds whether to change from my click on system to the Hoselink system at first. I am very happy to report it has been worth the investment and I'm well satisfied with the product and the service.”
“The hoselink swivel connector failed within the first 6 mths on both hones i bought. The design flaw is the 2 mm plastic flange that shears off on the accessory connector which needs a redesign.”
Hi David, thanks for taking the time to leave us a review. We're sorry to hear about the issues you have experienced with the Accessory Connector with Swivel. This particular fitting does have two components to allow the spray gun to rotate freely to prevent the hose from twisting behind you. For this reason, if this is dropped onto a hard surface or hits the casing when retracted too quickly, this can break unfortunately. We are in the process of re-designing and improving the durability of this product so we do appreciate your patience whilst we do this. In the mean time, it may be best to go for a standard Accessory Connector as these are more durable. If you can get in touch with us via email, we can certainly look into a replacement for you. Can you please contact us at hello@hoselink.com.au, so we can have this resolved? Thanks so much for your patience and co-operation. Kind regards, The Hoselink Team
“I recently broke the Accessory connector with swivel. I rang Hoselink to buy a new one, the receptionist checked when I purchased the item and she informed me it was covered by warranty. I received a replacement within two days of ringing excellent service.”
