“We bought this reel for our daughter as a Christmas gift. We have previously bought 2 of the same for ourselves and because we are very impressed we decided to purchase one for her garden too. My husband and I really love all our hoselink purchases and I'm sure she will too.”
“I received this as per time confirmed on email. As it's a gift, I haven't opened the box, but have full confidence in Hoselink's customer service. If there is an error, I will call them to discuss.”
“the product is great.however the follow up service and attention to detail needs much work. for a start our name was misspelt resulting in difficulty in following up on a phone call to ask why our second order was delivered but not the original.it took some time to be informed you were out of stock.one month later it arrived .this could have been avoided by fact checking spelling and a message re stock.”
Hi Denise, thank you for taking the time to leave us a review. We are extremely disappointed to hear about your experience and can only apologise for the mix up on this occasion. As you can appreciate we have been experiencing massive delays with stock and the processing of orders during this time, like many companies. However, we have tried to be as clear as possible both on the website and over the phone regarding pre-orders and deliveries. We will definitely be reviewing this process to make this more user-friendly for all. Again, really sorry for any inconvenience this has caused. We hope you love using your new Hose Reel. Kind regards, The Hoselink Team
“I am so excited to have a hose with no holes, and one that reaches the top garden!! I’ve had a problem with trigger attachment exploding apart, and losing washers every time!! But the nice people at hoselink contacted me immediately,and have sent a replacement part!! Fingers crossed that all works now!!”
