Hi George,
Thank you for your fantastic review of the Classic 30m Retractable Hose Reel! We’re delighted to hear that you found it robust yet streamlined, and that installation and usage were hassle-free for you. Your feedback is greatly appreciated!
Best regards,
The Hoselink Team
“I am in love with hoselink Classic 30 beige, from the moment I unpacked it, this hose reel had me from the beginning! I love using it- it is so easy to fit and so responsive to small commands, and I can move it all over the garden. It’s fabulous partnered with the sprinkler for terrific water coverage. I am so impressed with Hoselink that I purchased 4 additional systems as gifts for my grandchildren.”
“I purchased a 30metre hose reel prior to Christmas and it had very clearly not been assembled correctly as the casing was distorted and the hose would not retract. Fortunately I found this before I had tried to use the hose,I contacted hoselink and they replaced the faulty unit. But an inconvenient time for me as I was required to send the old unit back during the Christmas mail rush. I was dissapointed with the quality control as I wonder who assembled the unit did not realise it wasn't assembled correctly.”
Hi there,
Thank you for taking the time to share your experience with the Classic 30m Retractable Hose Reel. We truly appreciate your feedback and are sorry to hear about the assembly issue you encountered.
It’s understandable that this situation was particularly inconvenient during the busy Christmas season. We strive for the highest quality, and it's disappointing to learn that we fell short in this instance. Your comments regarding our quality control will be taken into consideration as we continue to improve our processes.
We’re glad to hear you received a replacement and hope it meets your expectations. Should you have any further concerns or need assistance, please don't hesitate to reach out.
Kind regards,
The Hoselink Team
“We purchased this hose for our large front yard. It reaches right across our garden so we're able to water even the furtherest bed. After watering, retracting is a breeze. Very happy we bought this hose reel.”
