“I have had a Hoselink reel for many years. We just finished building a new house & I bought these two reels for the front & back of the house. With my old reel, wasps have made home in the screw holes in the reel, so when I saw you sold the plugs to prevent this, I purchased 2 packs with my order. When my order arrived, the reels already had plugs fitted. I didn't need to buy them as it turneu out. Maybe a mention in the description would be handy. Or a note in the description when buying the plugs, that said new reels already have plugs fitted. Just a thought.”
Hi Luke, thanks for being such a loyal customer over the years and we appreciate your feedback. We have made sure to include this in our description of the plugs so as to avoid confusion now. Apologies for the past inconvenience and we hope that your reel serves you well and the plugs prevent the wasps from getting into the screw holes again.Kind Regards, The Hoselink Team
“great product but the reel after a few years use does not look as great as the reel now is changes to a very dirty color and my friends who were going to buy a reel and now not at all interested in the product”
“this prroduct addresses a design omission from early hose reels, which has subsequently been addressed in newer versions of hose reels. It would have been more appreciated if it had been offered at lower cost or at least postage free.”
Hi Brian, Thank you for your review. We apologise for any inconvenience caused by this issue. As this is not a common problem we see occurring and the newer models of hose reels have been manufactured to combat this, the plugs were released as a remedy to a rare issue that had been brought forth.We really appreciate your feedback as we are always looking to improve our products and service as a whole. If you have any further questions or require additional assistance, please do not hesitate to reach by phone on 1300 900 617 or by email at hello@hoselink.com.au. We are always here to help.Kind regards, Hoselink Customer Service Team.
“I was very surprised to find Hoselink actually sold plugs for their retractable hoses for the exact problem we were having with wasps, very pleased, they fit well, super easy to install.”
