“Some years ago, I bought my first long reach spray wand. A few years later, the screw thread that fastens the wand to handle broke off. Being a mechanical engineer, I recognised that this might be because I had a habit of using the wand upside down, and the screw thread was weaker upside down, because the locating lug for the metal wand reinforced the top of the thread and not the bottom.
I reported this to Hoselink, for product improvement purposes. They sent me a replacement for my efforts, despite the fact that is as out of warranty. But they did not have a long extension in stock they sent a short one instead. I used the short one for a number of years, as well. But this too broke for exactly the same reason as the first - despite the fact that i no-longer used the long extension.
I once again reported the problem to Hoselink - so that they could improve the product. They again replaced it free of charge.
On arrival I carefully examined it to see whether it had been improved in any way. Initially I could see no visual difference. Then I noticed that the brass locking ring now contacts the main body of the handle, when fully screwed on. The first two I had left a small gap between the locking ring and the handle. This meant that the bending moment caused by holding the wand upside down was being transmitted through the screw thread.
The new design means that the bending moment is being transmitted directly to the handle - not through the screw thread. A subtle, but well thought out change.
The way Hoselink have behaved, throughout. is impeccable - if on mor firms were as good. I am now a devoted Hoselink believer. :-)”
“Very good product that complements the hose link range. Gentle but voluminous spray. Would like the opportunity to expand the reach by buying an extension rather than buying a second spray. Similar to the gutter cleaner and broom wash that are no interchangeably”
Hello,Thank you for your fantastic review! We're thrilled to hear that you find our product to be an excellent addition to the hose link range, offering a gentle yet voluminous spray. Your satisfaction is our top priority, and we value your feedback.Regarding the request to expand the reach, we appreciate your suggestion and will certainly take it into consideration. We are always striving to enhance our product offerings to meet our customers' needs.If you have any more ideas or questions, feel free to share them with us. We're here to assist you in any way we can.Best regards,The Hoselink Team.
“I would like to thank the friendly lady Matilda who took my call about my broken shower wand. She dispatched a replacement that day, which was brilliant. But all my broken wand needed was a replacement part which would have been a lot cheaper than a complete wand. In these times of repair, recycle, reuse. I would think it more appropriate to replace the part and the whole wand. Thank you for the opportunity to provide feedback, Cheers”
“I found the shower spray wand easy to use. Convenient as in there was less reaching to get right in the back of the garden bed and quick as it proper drenches the plants flowers and veggies. Only improvement would be on the switch which turns it on to have a half way toggle so it’s not just on/off it’s also half flow.”
