Hi Mario,Thank you for bringing the leak issue to our attention. We sincerely apologise for the inconvenience caused by the replacement item.Please be assured that we take quality control very seriously. We have arranged for a replacement to be posted out to your address for you as a priority. Apologies for the inconvenience caused. Kind Regards,The Hoselink Team
Hi there, Thank you for your feedback and for acknowledging the quality of our product. We appreciate your suggestion regarding the on/off lever.We understand that the durability of components is crucial for a satisfying user experience. Your suggestion to offer replacement levers separately is valuable, and we will certainly take it into consideration for future product enhancements.If you are in need of a replacement lever, please reach out to our customer support team, and they will assist you further.We appreciate your support and feedback, as it helps us improve our products and meet the needs of our customers. If you have any further questions or concerns, please don't hesitate to contact us.Kind regards, The Hoselink Team
“I rang Hoselink for the plastic clip on my hose broke due to wear and tear so I rang to obtain a resolution and the consultant identified my request and offered to replace the whole hose. She easily understood my issue and resolved it easily and effortlessly.”
