“The new hose reel is good, just like the last one. I hope when the hose in this one fails I can replace just the hose and not the whole reel! The design should make it simple to replace the hose.”
“Purchased my third 30m Hoselink reel. Had an issue with retraction so contacted company who rteplaced it without a second thought. No questions asked. Now A ok.”
“A big thank you to Sara at Hoselink. Our hose got taken after it was delivered. Sara was so kind in sending us a whole new hose over to us in WA. Great customer service and products!”
“I'm on my third reel due to the defective new model however customer service was good about the replacements.
The 30m reel is a waste of money as it's the worst quality hose for kinking, being 30m long that's just rubbish. Regretful purchase and do not recommend.”
Hi Kelly,
Thank you for your review, and I'm truly sorry to hear about the issues you're experiencing with the Evolve retractable hose reel. It’s disappointing to deal with quality problems.
I appreciate you acknowledging our customer service, but it's clear we need to do better with our products. Your feedback about the kinking and overall quality will be taken seriously as we strive for improvement. Please reach out to our customer service team at 1300 900 617 or hello@hoselink.com.au, and they’ll be glad to assist you further.
We value your input and hope to regain your trust in our products.
Best regards,
The Hoselink Team
