“I open the box and took 20 minutes to connect to my water hose, and more than four connectors used from both end in order to use the water hose, can improve the design in the future.”
Hi Marco,
Thank you for your feedback regarding the connection process for the Evolve Retractable Hose Reel. We're sorry to hear that you encountered challenges while setting it up. We always strive to improve our designs where necessary, and your input is valuable in helping us enhance the customer experience.
If there's anything else we can do to assist you, please let us know on 1300 900 617 or hello@hoselink.com.au.
Kind regards,
The Hoselink Team
“This reel is an improvement as it can be repaired much easier (our old one doesn’t lock and continually retracts). We have noticed that the actual hose and sprayer are not as good quality as the old one.”
“My (one day old) unit blew out the side and leaked water for hours over the front driveway. It was replaced by hoselink, although it speaks to the build quality of the new model. It just seems to be built with more flimsy plastics, and the sides pop off when you barely touch them. It does retract really well, so theres that. For the price they charge, I expect better.”
Thank you for your review and for bringing this to our attention. We're glad to hear that the retracting feature is working well for you, but we're truly sorry to learn about your experience with the leak in the side of the unit. It's certainly not the standard we aim for, and we have worked with the manufacturers to resolve this particular issue.
Kind Regards,
The Hoselink Team
“Hi, I find the water pressure that comes out of the hose is half the pressure that comes out of the tap without the hose attached . Not the best hose I’ve used .”
Hi Jamie, I am sorry you have had this issue. With any retractable hose reel regardless of the brand the pressure does drop due to the way the water has to travel. If you feel it is little to no pressure, please if you can contact us either on 1300 900 617 or via email hoselink@hoselink.com.au and we will be more than happy to assist you further.
Kind Regards,
The Hoselink Team
“Three weeks to have it delivered 4 phone calls to the main office after every call I was told it was coming in the next couple of days,service terrible I won’t comment on the hose. I would not buy from hoselink again because of their service ever again.”
I am sorry you had this issue Debar! We have had some delivery issues, which have now been rectified. Whilst this is not our normal practice, I can understand why you are frustrated, it is disappointing you have had this experience! I hope your Hose Reel makes up for this. If ever you have any issues, please contact us on 1300 900 617 or via email hoselink@hoselink.com.au.
Kind Regards,
The Hoselink Team
“This is my fourth hoselink. The other three are the classic version. I think teh overall design of teh Evolve is better but I had teh following issues with my new purchase
1. leaks from the hose joining the tap ... and this is on the hoselink side of teh connection. not a big leak but it does leak
2. leaks from the connection within the reel unit. not greatly but i notice dripping coming from teh base of the reel unit
3. the side panels used for some form of maintenance come open way to easy. i grab the reel to swing it and teh side panels pop open”
We are sorry to hear that you have had a few issues with your new Evolve and we completely appreciate why this is frustrating for you. Please get in touch on 1300 900 617 or hello@hoselink.com.au so that we can find the best solution.
Best wishes,
The Hoselink Team
“Bought for a smaller female to water a large garden, loves how easy to pull out and retract. Another bonus is the water is not hot coming out to scorch the plant leaves, and saves tank water, loves it.”
