“After receiving my Hugaroo Neck and Shoulder Wrap I gave it a low rating because I thought the weight was too heavy to drape on the neck and shoulders. The product is made VERY well and I gave it a try on my shoulders. It felt GREAT! The weight is evenly distributed so it doesn't feel heavy. Just nice and snug.
I am [leased to give this product 4Stars !
Thank you from a satisfied customer.”
Dear Sandy, I am so sorry that you find the wrap too heavy! It does weigh 3.5 lbs, as listed. This is on purpose - it maximizes heat retention, keeps the wrap in place around your neck and shoulders, and provides deep pressure stimulation to relax you. I see that you purchased the wrap 16 days ago - it is still covered by our 30 day unconditional money back guarantee. You are welcome to return it to us for a full refund. Please email us to initiate a return, if that is something that you'd like to do. We are here to help.
Thank you for shopping Huggaroo! Have a wonderful evening.
Wendy
“It was just what I was looking for. I gave it 4 stars because it doesn't stay hot long. If I had to buy it again I would it's very comfortable and can move around in the house!!”
“This is my second Huggaro.
My son has neck issues and so do I.
I didn’t have the heart to take it back when he borrowed it.
We LOVE this wonderful wrap. It’s like a big hug. The heat stays for a long time and it goes down your shoulders.
I wished I had a whole body suit in this!”
