“The jug had a horrible smell and no matter how many times I cleaned it. The smell would not come out. Makes the water taste horrible and gives me the worst headaches. I wrote to customer service about this and they replied with a standard answer. So disappointed in customer service, the bottle probably won't be returning as a customer”
“The only way to drink my daily quota of water is by investing in HydroJugs and water supplements. I hands-on works best for me and I finally figured out NOT to tilt to drink. The gasket was secure but the jug leaks when tilted. Good to know! I love water so this but was a no-brainer”
“Everything about it is Great. It keeps ice for days and is plenty large for the gym or road trips. The only thing that is troublesome is the handle on top. It's hard to drink from the straw but if you remove the straw so you can tip it back the handle is right in the way.”
“It is not mentioned that the sleeves aren't able to be used on the matte jug so after purchasing a sleeve with my jug, it chipped off the color of my jug. After reaching out to customer service, nothing was corrected or addressed other than mentioning they are working on a sleeve.”
