“Our dog ran by the table and knocked off our HydroJug. Of course the straw lid was up. It fell over and broke. I tried to fix it but it was unfixable. I contacted Customer Support and let them know what happened and sent a picture. They were very nice and gladly shipped out a new lid for us.
Thankfully the HydroJug Traveler is back to new.”
“I was folding my stroller and my hydrojug fell out and the straw sipper thing broke off and I emailed the company and they sent me a new lid immediately which was amazing !!! Thank you”
“This lid is pretty tough I have dropped it a couple of times and never had any problems. However, falling out of the back of a suv trunk right on the pull tab to pull the straw up did not survive. It was probably a fluke but the drop managed to break the straw part in half. I was not happy but I contacted customer service and they sent me a replacement for free!!…overall great service reliable and leak proof lid/straw combo”
“I reached out to customer service about ordering a new lid since my tab on my mouth piece broke off. Not only was it a quick response they also shipped it for free!”
