“My first lid broke and I ordered the wrong size replacement. I contacted Hydrojug and they sent me a prepaid label, took it back and sent me the correct size. Easy to work with and great, prompt customer service. Thank you!”
“The original lid for my tumbler never leaked, but I washed it in the dishwasher and the plastic/silicone partially melted. I ordered a new lid and it leaks from the round base/hinge of the straw, even when the straw is in the down/closed position.”
“I reached out to HydroJug because my traveler lid wasn’t getting clean. They quickly reviewed the photos I sent and issued a replacement. I hated that I needed to get a replacement lid, but I have always had the best customer service from the HydroJug team. I have purchased many products from HydroJug and will continue to support such a great company.”
