“Received the first order of two cartridges. Both chips on the cartridges were loose and unreadable. Promptly sent replacement order. Two replacement cartridges were also loose and unreadable. Chips were angled or not in correct position for any of the four cartridges. Requested and received refund. Happy with customer support but unhappy with quality.”
“Apparently I ordered the wrong color. I had to remove two plastic covers to verify I ordered five of the same black color . I put the plastic cover back on the two inserted them back in their respective indifidual boxes taped the container back together along with stuffing some additional paper filler so the individual boxes would be beter secured from moving around as they were loose in the original shipment.
Spoke to a gentelman in customer service who secured for me the return shipping document and mailed back the SAME day.
Got an email followed by a telephone call this morning from a woman who said the two opened packages show evidence of attempting to be installe in the printer (UNTRUE) AND BASICALLY CALLED ME A LIAR. sHE WAS RUDE, i HAD TO INTERUPT HER TO SPEAK WHAT ACTUALLY HAPPENED, SHE CALLED ME BASICALLY A LIAR AGAIN AND REFUSED TO GIVE ME CREDIT FOR THE TWO UNITS I ATEMPTED TO RETURN BETTER PACKAGED THAN RECEIVED.
ONE OF THE MOST UNPLEASANT AND RUDE EXPERIENCE I HAVER RECEIVED FROM SOMEONE IN "CUSTOMER SERVICE".
wOULD i DO BUSINESS WITH YOUR COMPANY AGAIN, NEVER!!”
“Have yet to try and see if truly compatible!
Doing ground shipping - 14 days I thought was crazy!!
Raised a lot of questions whether your company was real or a scam. There was no feedback for shipping... until I asked... got some info that was inaccurate.
So for a new business - you have to provide accurate information! Savings motivate - but if not reliable... would not do again.
Bill”
“Laser printer HP1200 - Cartridges X15 - Towards the end of life they started to jam with my standard paper. This had not happened with the original HP toners. Is that my paper (Hammermill copy plus 92 brightness 20 lb)? Johan van der Horst”
“Pretty easy to locate parts but website is clunky. Ink cartridges can well packaged but "leaking" ink on plastic so a bit messy out of the bubble wrap.”
