“I purchased a 4-pack of toner cartridges, Order#100206955 on December 12, 2021.
The cartridges did not fit into my printer which is an HP Color Laser
Jet Pro M454dw.
Thus, I returned the cartridges via FedEx to the Ink Toner Store
Returns Department at my own expense with a note explaining why I had
to return them.
I also asked that your company credit my credit card for the $139.95
that I had paid for the 4-Pack.
After no response to my return and the request for the refund, I
started calling the Customer Service Phone number. Every time I phoned your Customer
Service phone number, I only got a message and was asked to leave a message and that my
phone call would be returned, but that never happened. I phoned your
customer service phone number approximately 10 times with no response!
I want my refund. If I do not get the refund, I will take legal action as I am not going to get
"stiffed" by this company. $139 is a lot of money in my life.
If you do not make this right by me within the next 2 weeks, I will proceed with the legal action. My brother-in-law is an attorney and he will proceed with the legal action at no cost to me, but in the long run, it will cost the InkTonerStore hundreds and perhaps thousands of dollars in legal fees.
If you want to talk by phone, I can be reached at 507-282-3732.
Norm Rasmussen”
“We have not had a great experience with this cartridge.. the toner powder leaked out all over the inside of the printer, and printing came out very unevenly.”
“3 of 4 cartridges worked great, but I could not get the 4th to recognize the Cyan toner after following every help and trouble-shooting tip I could find. There are some small but apparent differences between this toner and the Brother brand, which is enough to throw it off. Back to the fancy pricey toner we go.”
“Magenta ink was EVERYWHERE! It was a disaster to clean up. Also, the print quality is very poor. The black appears very faint and at times even hard to read.”
“My cartridge did not work in the printer. I emailed customer service regarding a return or swap; no answer back. I called the toll free number three times and no answered and left a message three times; no return call in three days..... Then I get this review request. :-(”
“I have trouble ordering, wish you would provide a phone number so I could order that way.
I get cartridges with no chip on them, i throw them in the trash and try to re-order again.
Seems like I run out of toner on one cartridge every week.”
