“I have called several times due to receiving the wrong cartridges. My call has not been returned. I need a shipping label to return the product.
Stephen Cahill
937 545 1361”
“New Toner cartridges received and once again, they don’t work.
After going through the drill when putting in new cartridges, I STILL get the “ON TONER” message on the screen. I cannot continue this. Apparently, Brother has designed this so that only their pricey cartridges will work, and I really need this printer to work, and soon.
I would like to have a refund please. I realize you are down two sets of cartridges, but I have nothing to show for it either.
Thank you for all of your assistance.”
“Our first order came quickly but unfortunately, the box labeled as we expected had the wrong item inside. When I contacted their customer service with photo of what we'd rec'd, they quickly remedied the issue. They even sent us a cartridge with greater print capacity .”
“Cartridge arrived but was defective and did not work. Contacted customer svc and was told a new cartridge would be shipped but it wasn’t so I called a couple of days later and left a message. No reply. Called again and spoke to same support person who said she would make sure it would go out. I haven’t received a replacement nor a credit. I would like a refund.”
