“Our first order came quickly but unfortunately, the box labeled as we expected had the wrong item inside. When I contacted their customer service with photo of what we'd rec'd, they quickly remedied the issue. They even sent us a cartridge with greater print capacity .”
“Cartridge arrived but was defective and did not work. Contacted customer svc and was told a new cartridge would be shipped but it wasn’t so I called a couple of days later and left a message. No reply. Called again and spoke to same support person who said she would make sure it would go out. I haven’t received a replacement nor a credit. I would like a refund.”
“I ordered this toner for a specific machine and it was supposed to be made for that machine, but upon receiving it, it doesn't even resemble the one for my machine. I doesn't fit right and will not work in my machine. Very dissatisfied. That was $80 wasted.”
“Had a 10% discount all week on bottom of home page when we placed our order. When checking out code would not work. Tried to call customer service to see what the problem was....no answer. Placed order and sent email asking for the discount to be applied. Called and left messages with customer service twice with no answer. Sent an additional email as well. Was contacted two days later by email the discount was denied and was told it was not still in place @ the time i placed my order. Replied about how it was on the home page and how would i have know about it if not there? Reply came still no discount and about short staffing with regards to answers and time line. Bottom line the 10% was a wooping $12 dollars and change. It is not about the money here it would have been good PR to give the discount. Instead this company choose to spend time going back and forth with me about how i was wrong. Just a week before they were offering 15% on another add. I am sure they will continue to post discounts. Really cannot understand thier logic with this action. It is unfortunate as the products i have bought have worked well @ a good value.
Verry dissapointed”
“They don’t work . I took a chance on a cheaper product and got suckered
Printer makes terrible noise when these cartridges are installed . They do not work”
