“The ink was advertized as HP61 Black, but the cartridges do not fit my printer because it is not HP ink!!! How do I return my entire order?
I reordered HP 61 and it came from Amazon and fits.”
“Unfortunately, intermittently, the unit continues to display "replace drum". It is a brand new "compatible" unit and it's unclear as to why it isn't always recognized.”
“magenta would not read in the printer. we had to replace it with another one and it worked just fine. we need to warranty magenta. others worked ok so far.”
“We had a terrible time resetting the printer to show it has a new drum. Couldnt you include instructions. We finally got Bropther to send us instructions that we could not find on the web. Frustrating but we finally got it all installed.”
“I spoke with Jaime from CS. After all of the back and forth, I have not received replacement cartridges that work. I can no longer get in touch, or get a response from anyone at inkstore.com customer service. I would love to say nice things, but it's been 3 months and I STILL have not received the replacement cartridges. The cartridges that I bought, will not fit into my Dell, so it's not compatible. Terrible. The cartridges that I bought for my Brothers, same thing. Terrible. I would have been better off purchasing the actual ink cartridges from Dell/Brothers and paying the slightly higher prices (which I ended up doing anyway) as opposed to losing the money I paid to get the cheap(?) replacements from the internet.”
