“They look and feel great, but the deer flies and mosquitos loved to bite through them. They seemed actually attracted to them as their target location to land and bite, even more than bare skin.”
“This isn't a review of the product but a review of the customer service, which is atrocious
We ordered two t-shirts for my wife when we received an email about a promotion. We went to the website, found two shirts that were available, ordered and paid for them, and received a confirmation and order #.
A few days later I checked status of delivery on their website and got a message they were preparing our order, so it had not shipped. A few days after that, early this week of 06/23/25, i checked again and got the same message. This time i decided to call their so-called customer service. I got a woman who checked the order and told me they couldn't ship an order that hadn't been paid for. This made no sense since i had an order # issued after its been paid for, and I said something like that to this person. She immediately started talking over me and then paused, and put me on hold. She came back on the phone about 5 minutes later and then told me they were out of stock. That's when I told her they were totally incompetent and hung up. I received an email within 5 minutes that my order had been cancelled. I emailed again to ask what happened and got another reply that didn't make sense, that orders are filled on a first come basis and they ran out of stock on our order. This was after we had paid online with a credit card and received an order confirmation and two follow-up messages that our order was being prepared. The last line of the e-mail was Have a great Day. They are pretty sarcastic as well as rude and incompetent.”
This sounds really frustrating, and we’re sorry this was your experience. We’re glad to hear things were able to be resolved offline, and we appreciate you sharing your feedback.
“Loved my new lightweight hiking socks so much that I ordered more! Super soft and comfortable along with giving me added piece of mind for repelling ticks and other unwanted pests. Thank you Insect Sheild.”
