Hi Guillaume,
Thanks for leaving the feedback in your review, we were sorry to hear about your experience.
We replied in detail on your company review and if needed look forward to speaking with you through email or a Live Chat.
Hi Mohamad!
Thanks for leaving your feedback first of all, we are sorry to see it was not to your liking and apologize for any inconvenience caused.
It may be the case of your body reaction to a certain ingredient, but I think we can safely assume it is not for you in this case.
As we offer a 30-day money back guarantee, you will at least not lose out on that. You shared the order details and we checked if there has been contact about it with our customer care team, but can not find that. So, we kindly invite you to check in with us for the options, you can reach us through a Live Chat you open from the website or by emailing us at love@jimmyjoy.com.
Thanks in advance and thanks for giving it a shot <3
“When cooking by recepie, it becomes cheezy soup with macarones. Need to put less water.
Was cooking it for 8 minutes by pouring boiling water and covering dish, but macarones are still little bit crunchy. In case wait more, it will be cold.”
“Warming and filling, this is a great option for colder months. Manage your expectations and don't expect this to be like normal mac n cheese, it's definitely not as creamy and cheesy. BUT it's a good alternative once you get used it and really helps when you are craving good "stodgy" winter comfort.”
“Mac&cheese was not the greatest choice tbh. The curry taste/smell is too strong. And it is still hard after pouring water & waiting 5 mins. I have to use a microwave to eat. I didn't expect this.”
Hey Anna,
We’re sorry to hear that the Mac & Cheeze didn’t meet your expectations. We aim to create a satisfying meal experience, so we appreciate your insights.
It’s also not great to hear that it was still hard after waiting the recommended time. That’s definitely not what we want for our customers. If you have any more details about your preparation, we’d love to hear them to help us improve.
If you made your order in the last 30 days, don’t forget you can use our 30-day money-back guarantee. Just email us at love@jimmyjoy.com, and we’ll get it sorted for you!
