Thanks for the review placed and sharing the order details.
We checked back and see you were in touch with us for the refund policy on several items in the order already, great!
Thanks for giving those a shot, please feel free to try out anything else for the first time with the same guarantee.
<3
Hi Kelly!
Uh oh, 1 is not the number of stars we like to see, though we appreciate your feedback. It is sad that our Plenny Pot Mac 'N Cheeze did not live up to your expactations. We have a solution though as there is a 30-day money back guarantee waiting for you. Hit us up at love@jimmyjoy.com to know more.
Thanks again for your review.
<3
Hello Sierra,
Thanks for taking the time to write a review about our Plenny Pot Mac 'N Cheeze. It is unfortunate that our product did not live up to your expectations entirely. We have a solution for cases like these : our 30-day money back guarantee. Shoot us a message at love@jimmyjoy.com to know more.
Thank you again for your time.
❤️
Thank you for giving our Plenny Pot Mac 'N Cheeze a try! Please note that for optimal preparation, we ask you to shake the bag before use thoroughly and then scoop from the bottom upwards to ensure a good mix of the ingredients.
If you have done so, kindly check in with our customer care team.
If you have not yet prepared as above, kindly give that a shot and let us know on the above channels if it's not to your liking.
Remember we offer a 30-day money-back guarantee. Just reach out to us at love@jimmyjoy.com, and we'll be happy to assist.
Thanks again for trying out Jimmy Joy.
