Hi Gabriella!
Thanks a lot for leaving your reviews and feedback.
We were sorry to learn about the items you tried and did not like or noted you would have to get used to.
Some of our products will have an acquired taste and everything is subjective when it comes to the experiences with our products, so I am happy we are offering a 30-day money-back guarantee in these cases as well.
For the options in that, we would like to invite you to check in with the customer care team through either a Live Chat you can open from the website or an email to love@jimmyjoy.com. We would like to hear which items in the order you consider the money-back guarantee would apply to, and we will gladly sort that for you then.
Thanks for trying and letting us know about your experience.
(I will copy this response in the other reviews you left)
<3
“Mac 'n Cheeze is my first try for the Plenny Pots, I've just ordered 2 others (which are not delivered nor tested yet), but I was not convinced by the taste. I love the Plenny Shakes though, so I'll give it a try for the other ones, but perhaps I'm not the good person for hot meal solutions.
I liked the way it contains solid portions too, but the spices were not strong enough.”
Hi Laurie,
Thanks for the review with picture!
Looks like you prepared it correctly but just to make sure I would like to note the finest stuff in the bag holds all the flavour and goes to the bottom, so we advise on the bags to shake thoroughly and scoop from the bottom upwards because of that.
Could you please try the preparation like that if you haven't and please reach out to the customer care team if it remains something that is not to your liking. Yes, taste is personal, but we offer a money-back guarantee if you do not like it. So, if you feel this falls under that guarantee we offer, please feel free and be invited to check in with the customer care team through love@jimmyjoy.com or a Live Chat from the website.
<3
“Mijn eerlijke mening: ik vond de smaak afschuwelijk. Niet voor herhaling vatbaar. Spijtig maar echt niet lekker. Ik ga dus ook niet de andere smaken proberen maar hou mij bij de repen en de drankjes.”
Hallo,
Bedankt voor je feedback over de Mac & Cheeze. Het spijt ons te horen dat de smaak niet naar je verwachting was. We begrijpen hoe belangrijk het is om van je maaltijd te genieten, en het is jammer dat dit niet het geval was bij jouw ervaring.
Jouw opmerkingen zijn waardevol voor ons en we zullen ze zeker doorgeven aan ons productteam. We blijven werken aan verbeteringen en jouw feedback helpt ons om dat te doen.
Als je nog vragen hebt of als we iets voor je kunnen doen, laat het ons dan weten via love@jimmyjoy.com. We willen ervoor zorgen dat je tevreden bent met onze producten. We hebben ook een hele makkelijke binnen 30 dagen niet tevreden, geld terug garantie. Misschien kunnen we daar nog iets in betekenen?
