Hi Kristina!
We thank you for your reviews and are very sorry to hear that it was not to your liking.
We don't work the weekends, so did not get to your message before earlier today. Checking the communications, you are already sorting this one out with the customer care legend, Ben. We are happy to see the 30-day money-back guarantee was in place for you in this case.
Thanks for giving things a shot and for giving your unsalted feedback on them.
<3
Posted 2 years ago
Hi Kristina!
We thank you for your reviews and are very sorry to hear that it was not to your liking.
We don't work the weekends, so did not get to your message before earlier today. Checking the communications, you are already sorting this one out with the customer care legend, Ben. We are happy to see the 30-day money-back guarantee was in place for you in this case.
Thanks for giving things a shot and for giving your unsalted feedback on them.
<3
Hi Chris,
Thanks for posting your unedited review here, we appreciate the honesty!
Sorry to hear the Pot XL did not do it for you, we would love to hear your suggestions for it of course as well! Maybe you have the new idea for a flavour ;)
I checked the order and saw you were within our 30-day money-back guarantee still. So, even if your mother took the rest (let's hope she did finish and was not being just polite), I have refunded you for the bag right away, you will have that back shortly.
For future reference, our customer care team can handle these things directly. Never hesitate to reach out to them through the Live Chat on the website or love@jimmyjoy.com.
