Hi Nanna,
Thanks for taking the time to write a review even though you did not have the time to try the product.
Sorry about the delays with the delivery, the weather and the end of year season made the delivery times a bit longer than the usual.
In case you want to know more about the delivery status of your order, please reach out to love@jimmyjoy.com
With love <3
Thanks for leaving the review and feedback on the Plenny Shake - Coffee first of all.
We'll log the feedback of course, but don't expect the recipe to change on short term.
We have a money-back guarantee active. To check the options, you can contact the customer care team directly through an email to: love@jimmyjoy.com or by opening a Live Chat from our website. We will always gladly look into things for you from there.
Thanks for giving it a shot! <3
“Following your instructions, the taste of coffee is just not there, I have to add more spoons and actual coffee to get a nice coffee flavor. You need to improve that”
Hi Carlos!
Thanks for the review with your feedback on the Plenny Shake - Coffee you tried, with a few other flavours in your first order with us.
3-stars is not what we aim for of course and as you describe it, this would fall under our money-back guarantee. As you shared the order details and I could not find an earlier contact with our customer care team, I was able to issue the refund for that bag right away. The refund will be back with you shortly.
For future reference. If you try something for the first time and do not like it, we have the money-back guarantee active for that. To check the options, you can contact the customer care team directly through an email to: love@jimmyjoy.com or by opening a Live Chat from our website. We will always gladly look into things for you from there.
Thanks for giving us and the Coffee shake a shot, we appreciate it very much and hope you get to the ones you do like.
<3
“I was hoping for a better taste. It's not really like coffee taste I would expect. Not sure I can finish this one. Really wish there would be some small trial portion to try as some of these different tastes are really bad and never know what's a hit or miss before you get the whole thing.”
Hi Eva-Stina!
Thanks for leaving your feedback first of all, we appreciate it very much.
Sorry to see the Coffee Shake was not to your liking, but the Speculoos one should then have been a positive experience I assume. As you shared the order number with the review and we offer a 30-day money back guarantee (to cover for not having sample sizes among other reasons), it allowed me to issue the refund for the Coffee Shake right away, you will have that back shortly.
The same guarantee will apply for anything you try the first time and do not like for whatever reason.
Thanks for giving it a shot <3
Ps. I removed the Coffee Shake from your active subscription as well now, please edit the upcoming order as you please if needed or reach out to us if you would like assistance with that (Love@jimmyjoy.com or a LiveChat from the website).
Hi Shruti!
First of all, thanks for leaving your feedback in the review, much appreciated!
It's never nice to see something was not liked, but it happens, taste is very personal and I was happy to see you also had other flavours in your other orders that you would then like, I assume.
For the Coffee shake your now reviewed, I was able to issue the refund right away from within our 30-day money-back guarantee, you will have that back shortly.
Feel free to try out any other products/flavours with the same guarantee of course.
For future reference, whatever you try the first time and do not like would qualify for the 30-day money-back guarantee we offer. You can reach out to our customer care team directly via a Live Chat you can open from the website or by emailing us at love@jimmyjoy.com.
Thanks for giving it a shot! <3
