“Very poor delivery service — it’s been a week, and it will definitely be more than a week before I receive my order. As a first impression, it’s really bad. I didn’t feel confident from the start since you don’t specify delivery times; obviously, if I had known it would take this long, I would have ordered from another competing brand. I am sure you are not gonna publish this review”
Hey Sergio, We're very sorry you've had a negative shipping experience with us. Based on your country, shipping is expected to take around 4-6 working days on average (we ship from Amsterdam). Hopefully your order will arrive shortly and you will enjoy your meals. Of course we publish all reviews, including the bad ones. If you feel there's anything else we can support you with please do not hesitate to reach out to us directly at love@jimmyjoy.com
Hi Harm!
Sorry to hear that, but thanks for trying it out of course.
With the shared order number (thanks!), I was able to issue the refund for the Coffee Shake for you right away. This is part of our 30-day money back guarantee we offer on anything you try the first time.
For future reference, you can always check in with the customer care team for this as well when needed. They can be reached through a Live Chat you can open from our website or by emailing them at love@jimmyjoy.com.
Thanks again for giving it a shot <3
