“The litter box is great, but FedEx’s delivery performance leaves much room for improvement. Email’s alerting me to expect a delivery are never accurate. The box I expect to arrive today was initially scheduled for last Friday, 3 days ago! This happens virtually every month.”
Thanks for the five-star rating! We’re glad you love our litter box, and we’re sorry about the FedEx hiccups—totally understand how frustrating that can be. We’ll pass along your feedback to help improve delivery notifications. We appreciate you, Frank! 😊
“There is not enough litter in the box. The shipping is horrible. It is always delayed and says it’s going to come one day, but arrives two days later. I’m not happy with the service at all.”
Thanks for your feedback—we’re sorry to hear this.
We reviewed your shipments and are glad to see your last 7 orders have arrived consistently on a 4-week schedule. Our litter is designed to last about 30 days for an average cat, but we understand that may not fit every home. We offer flexible options like a 3-week schedule or adding an extra bag to help better meet your needs.
Please reach out to our support team—we’d be happy to help adjust this for you.
Posted 1 month ago
Hi Bobbi,
We’re sorry to hear the litter box didn’t have enough litter and that the shipping was delayed. The amount of litter hasn't changed since you first became a member a year ago. FedEx does use an estimated system for deliveries, and sometimes those estimates can change depending on weather, route taken, etc. We are happy to see that your orders are averaging a 4-6 day transit. If you like please feel free to reach out to us at support@kittypooclub.com, and we can discuss possible alternatives. 😊
