Hi Jeanne,
Thanks for sharing! We appreciate the feedback. We’ll note the need for clearer setup instructions. We are going to send a separate email with a video on how to set those up to see if that doesn't help.
For the leak issue, make sure you are not using the side rails when using the dome, this could cause gaps which can cause leaking. We appreciate you Jeanne!😊
“While this cover works fine for the most part, sometimes my cat pees standing up and it hits the cover and runs straight down the outside of the box to the floor. It needs a continuous flap all the way around to direct everything inside.”
Hi Chris,
Thanks for sharing your experience. We’re sorry the Dome isn’t fully preventing spray and overflow. We understand how that can be frustrating. We will pass your suggestion on to the Product Team. 😺
Thanks for the feedback! We’re glad you’re enjoying the product, and we’ll take your note about assembly to heart. If you ever need a hand with setup, let us know and we’ll help. Feel free to reach out to us at support@kittypooclub.com. 😸
