Hi Julianna,
Thank you for your review. I had the pleasure of assisting you. I understand your frustration. According to your return request, the item was noted as unused and in original packaging. However, upon receiving the return, we found some lashes missing and a strip removed from the tray. You later mentioned the item may have arrived opened, but please know we carefully inspect all products before shipping to ensure they are unopened and unused.
As a reminder, our return policy allows full refunds on items that have not been opened or used within the 30 day time frame. For used items, we’re happy to offer store credit or replacements.
We’d be glad to provide store credit in this case and hope we can help you find something that better suits your needs.
Best regards,
Jazmine
Thank you so much for your wonderful review, Evelyn! We're delighted to hear that you appreciate the added protection. It’s great to know that it gives you peace of mind when shopping with us!
Warm wishes,
Team Lashbox LA
Thank you so much for your amazing review, Kaylee! We're so glad to hear that you appreciate our Free Returns + Package Protection. It's wonderful to know that it adds peace of mind to your shopping experience. Your feedback truly empowers us to keep providing the best for our customers!
Warm wishes,
Team Lashbox LA
Thank you so much for your amazing review, Amelia! We're delighted to hear that you're enjoying our Free Returns + Package Protection! We appreciate your support and look forward to serving you again! 💖✨
Thank you so much for your amazing review! It’s great to know that you appreciate the extra security it brings to your orders. We’re here to support you every step of the way! Happy shopping! 💖🌟
