Thank you so much for your wonderful review, Calina! We're delighted to hear that you appreciate our Free Returns and Package Protection features. Your satisfaction is our top priority and your feedback truly brightens our day!
Thank you so much for your fantastic review, Jacqueline!
Your satisfaction and appreciation truly inspire us to keep providing the best experience possible.
Thank you for your amazing review, Rebeccah! We're so glad to hear that you appreciate our Free Returns and Package Protection. Your satisfaction is incredibly important to us, and we truly value your support!
Thank you so much for your fantastic review, Daphne! We're so glad to hear you feel our Free Returns + Package Protection is worth it! Your satisfaction and support mean everything to us.
Hi Laura,
Thank you for your feedback. I had the pleasure of assisting you. We're truly sorry for any frustration caused. After reviewing the order, it appears the shipping issue was due to an incorrect address being entered at checkout and currently your defaulted address to your account. We do send both an order confirmation and shipping notification to give customers the opportunity to review and correct any details before the order ships.
Unfortunately, since the address was entered incorrectly, package protection does not cover the loss, as it only applies to carrier-related issues. That said, we're more than happy to update your address on file to help prevent this in the future.
