“I like the pillow but think the measurements might not be right to sleep dead on the side, i'm 5ft 6 with shoulder bone to neck measurement of 13cm was recommended this pillow but my shoulder ends up at an angle to find a comfortable position but i reckon if i got a size up would be uncomfortable”
Hi Kirsteen,
We’re really sorry for the confusion here.
As noted on our returns page, returns need to be requested by getting in touch with us directly, so our team can send over the correct instructions. We are unable to address requests made in any other way.
Our customer service representative has now sent you the return steps and portal details, so you should have everything you need to get this started.
Sorry again for any frustration caused.
“Bought it for hubby to stop his snoring but he still does, less so though. He finds it comfortable so we're keeping it. It keeps its shape really well.”
“II am 5'6 and bought the 10cm pillow. It is quite firm so has taken a little getting used to, but I am now enjoying it. I have also noticed that the pillow has made a significant difference in my temperature. It is much cooler to sleep on than my last pillow which was memory foam.”
“Been using pillow now for two weeks. Took a few nights getting used to not being as elevated. However I no longer suffer with neck/shoulder pain. Morning headaches seem to have disappeared too.”
