Dear Vicki,
Thank you for reaching out to us and for sharing your feedback. We're sorry to hear this!
Vicki, please reach out to us at info@luxyhair.com so that we may help you further with this. We look forward to hearing from you soon.
Warmly,
Luxy Hair Support
“the quality of the ponytail is on point, as always.
however i am finding it hard to leave it stay-put and not falling off due to how heavy it is, any advise would be appreciated.”
Thank you for sharing your feedback, Mia.
Please reach out to us at info@luxyhair.com - we'd like to help you further with this.
Warmly,
Luxy Hair Support
“I got my extensions fast. everything was perfect. I using this store not a first time, and I always happy with it. I am hair stylist and always recommend this store to my clients. Extensions looks beautiful and easy work with.”
Hi Maria,
We really appreciate you sharing your lovely feedback with us! Maria, please feel free to tag any Instagram photos with @luxyhair - we'd love to see you in your Ponytail :)
Warmly,
Kerry
Luxy Hair Support
Hi Vin,
We're delighted to hear that you are enjoying your Luxies! Please reach out to us with any questions - we're here to help.
Warmly,
Kerry
Luxy Hair Support
“The quality of the hair is great, but as other reviewers have said, this pony does not stay on! The combs keep popping out. No matter what I tried, it just did not work. I have other ponies that are so easy to put it in and stay put all day and night. Sadly, this one just doesn’t. The hair is too slippery and heavy. Wanted to love it, but was very disappointed.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase. Customer satisfaction is important to us and it will be our pleasure to help you. If you haven’t already, please email us at info@luxyhair.com with a breakdown of your concern and any photos, if applicable. We look forward to helping you further with this.
“I have been so pleased with the customer service team so wanted to write another review, as promised, after I received my exchanged 16" ponytail. I missed the mark on matching the first try and then went with what the virtual suggested and happy to say, it matches perfectly. I took so many pictures of the sample, afraid to open the box and break the seal. My hair stylist had me take pictures with hair up and down, then same outside in the sun and replied, "yup that is the perfect color and will not get any closer." SO, thank you team for your support and suggestions. Now I have to have her show me how to clip and wrap it around my skinny own ponytail and ensure it stays. Thanks so much Luxy team!”
“I bought two 20” off black pony tails. From packaging they’re super soft and straight, but once I have a wash after multiple uses, they ended up having A LOT of texture. Not soft waves but they were WAVY. Then brought the crazy frizz. I ended up keeping one with the wavy texture because I could add product to keep it as it is, but the other one could not keep the texture, and then when straightened with product still maintained incredible frizz. Don’t use that one because when it frizzes up, it moves in one piece. I want to buy a third one since I like the amount of grams the 20” is, but I’m afraid it’ll have a lot of texture after the first wash. I just want straight hair.”
Hi love,
Thank you for sharing your feedback with us. Kindly reach out to us at info@luxyhair.com if we may help you further with this. It will be our pleasure.
Warmly,
Kerry
Luxy Hair Support
