Hi Haley!
Thank you for reaching out to us.
We've very sorry to hear that you have been missing our emails to you. We are sending them from our info@luxyhair.com customer service email address. Please check your junk and spam folders for our replies.
Kindly write back and we look forward to connecting with you soon!
Warmly,
Luxy Hair Support
“The color of these clip ins do not match the description of dirty blonde highlights.It looks more like a dirty brass highlights. I wanted a refund for them but they would only exchange them. I was very disappointed in customer service .. box was not opened .. zero accountability.”
Hi Deana,
I’m really sorry you’re disappointed with the color and with the service you received. We want to make this right for you. An email will be sent directly to you from our team for assistance with your return 🤍
Warmly,
Luxy Hair Support
“Used to buy zala hair and was hopeful quality would remain the same .was disappointed on how thin the hair and quality was .the hair was even more expensive”
Dear Maria,
Thank you for reaching out and we're sorry to hear that you feel this way.
Maria, please reach out to us at info@luxyhair.com if we may help you further. It will be our pleasure.
Warmly,
Luxy Hair Support
“I love how the clip ins look, but I can’t wear them. Even though I have a lot of hair, it’s fine and you can see the clips through my hair. I have tried everything I know to do…using less wefts, not putting them right at the scalp, putting them lower, using root spray, but nothing has worked. I’ve talk to someone at Luxy and tried her suggestions. The thing that is frustrating is that the piece that comes with the extensions that you’re supposed to use to test your hair before you actually open the entire box, blends great with my hair. So I opened the box because I thought I would be able to use them. Now I’ve spent over $300 in extensions and accessories and can only wear them in my house where I won’t be seen in public. I wish there was something that I or Luxy could do to help rectify the situation, but I don’t know what. Really the highlight extensions should be darker at the root like normal highlighted hair is. Because the seams are the problem, not the hair. I’m sorry I don’t have a better review.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Hi Hailey, Thank you for sharing your feedback. Yes, our Luxies are made
from 100% remy human hair and may be custom-dyed a darker color. Please
reach out to us at info@luxyhair.com with any questions. We're here and
happy to help!
