“These extensions are extremely thin, they can’t hold a curl and they get tangled easily! Mind you I’ve had them for about a month and on my third use they already started to get tangled. This is super frustrating as a customer to purchase extensions with their hard earned money and the quality is horrible. The tracks are extremely thinner than my hair, you can definitely notice that I’m wearing extensions. I’ve owned hair that’s 240g and they never give me this problem. The only thing that I liked about them is that they felt silky but that’s expected because they are new extensions. I’m very disappointed.”
Hi Vivian,
Thank you for reaching out. We're sorry to hear this.
Vivian, please touch base with our team at info@luxyhair.com so that we may help you further with this. It will be our pleasure.
Warmly,
Luxy Hair Support
Great to hear, Renee!
Please continue to enjoy your 24" Luxies :) Please feel free to tag any Instagram photos with @luxyhair - we'd love to see you in your set.
Warmly,
Luxy Hair Support
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
