Hi Lilo,
Thank you for reaching out.
We're delighted to hear that you are enjoying your Deluxe Styler. We love this handy accessory as well!
Warmly,
Kerry
Luxy Hair Support
Hi Kimberly,
Thank you for letting us know and we're sorry to hear this. Please reach out to us at info@luxyhair.com so that we may share some tips and tricks here. We look forward to hearing back from you soon!
Warmly,
Kerry
Luxy Hair Support