“The hair seems to be great quality. However, once you open the box, you are unable to return the item. I didn’t realize this until I saw the printed note on the box itself. Unfortunately, the chestnut balayage was more blonde than chestnut and I’m unable to wear it. It’s too far off from my hair color. So I’m stuck with an expensive item that I can’t return. If the box were clear, I would have realized the color was off and immediately returned it. As it stands, there’s no way to see the hair until you open the box.”
Dear Kelly,
Thank you for taking the time to send us your comments.
Kelly, as a kind reminder, each Luxy Hair set comes with a tester weft to see the shade in person, prior to opening the set. We are happy to accommodate a return or an exchange, as long as the main compartment of the remains sealed. Once a set has been opened, we are unable to accommodate a return as hair extensions are considered to be a hygienic product. Thank you for your understanding.
Please reach out to our Customer Service team at info@luxyhair.com, if we may help you further.
Warmly,
Kerry
Luxy Hair Support
“I've had lots of extensions over the years, and bar none, Luxy has the best quality, best prices, and best services. I wouldn't shop anywhere else now.”
“This deluxe hair extensions styler is absolutely amazing I no longer have to tire out my daughter little arms helping me straighten and curl my hair extensions this styled does all the work for me !! I highly recommend this styler you will not be disappointed!!”
“I really wish it had more room to fit more extensions or maybe I just have too many, ha! My issue is the sharpness of the teeth. They are way too sharp and have hurt me more than once!”
Thank you for your feedback, Marinella! I apologize that the teeth have hurt you - we'll pass this feedback along to our Product Manager for review.
Warmest regards,
xo
Takara
Luxy Hair Support
“I gave three stars because I do think the extensions are high quality, but unfortunately they didn’t work for me. I do have a smaller than average head but no matter what size halo attachment I tried it was still too big for my head. I also have hair that is just barely long enough (had cancer, did chemo so growing out from bald) so it was very obvious that I had extensions in. The color is beautiful though!!”
Thank you for your feedback, Rachel. I'll pass the sizing issues along to our Product Manager for review - I know we have received this feedback a few times and are looking to offer the Halo band width at a shorter length.
Rachel, most of all I want to congratulate you on winning your battle against cancer! Wishing you a bright future with good health. 💗
Warmest regards,
xo
Takara
Luxy Hair Support
Dear Kristine,
I'm sorry to hear that your Luxies were not a good fit. We do in fact offer 60-day returns and exchanges on all unopened sets. For color matching, we have a sample weft which should be used for this exact purpose. If the color isn't a good fit and the security seals haven't been tampered with, we're happy to accept your package back.
Warmest regards,
xo
Takara
Luxy Hair Support
