Hi there! Thank you for reaching out to melin! We are so sorry to hear that you received a damaged hat. This is not the type of experience we want you to have. Our customer service team would be more than happy to assist you with this issue and send you a replacement to make sure you are fully satisfied with your purchase. You can reach out to us through our contact on www.melin.com! If you have any more questions or comments, please let us know. Have a great day!
