“Extremely Disappointing Service – Vodafone & Mobiles.co.uk
I switched from EE to Vodafone on a SIM-only contract starting 1st December. I completed the transfer form on 19th December, intending for the switch to happen smoothly while I prepared for holiday and essential shopping.
Instead, my number was switched prematurely on 2nd December, and as of 8th December I still have not received my SIM card. This has left me completely without service for seven days. I have been unable to complete shopping or manage other expenses, which has caused significant disruption and frustration.
When I contacted Vodafone, they advised me to call Mobiles.co.uk. Mobiles.co.uk then referred me back to Vodafone. This back-and-forth with no accountability is unacceptable. Both providers have failed to deliver even the most basic level of customer service.
I am hugely inconvenienced, disappointed, and angry at the way this has been handled. Being left without connection for a week is simply not acceptable, and the lack of support from either company makes the situation worse.”
“Very good service I was originally with EE so was skeptical at first switching over but I'm glad I've made the switch great network and great service”
“I have been using Mobile.co.uk for 2 years now for both myself and my father, they have excellent prices for sim-only deals I love the offers you have and the low prices I pay for my phone bill. Thank you Mobiles.co.uk”
