“Re: Order ID: 141851068 - Order was placed on 7 September 2025. As part of the order for transferring my current number from ID Mobile to Vodafone, the requested sim switch date was 12 September 2025. However, my ID mobile was terminated on 9 September when I had not received a new Vodafone sim. Until today 14 September 2025, I still have not received my new Vodafone sim as part of contract. In the meantime, my family and myself have been calling the number that I have requested to retain and found that the number is being used by someone else. This is unacceptable.”
