“My Vodafone eSIM and number transfer still has not been completed after about a week. The switching date was 16 June, but my old number is still active and I never received the eSIM QR code.
I had to contact customer service multiple times myself to find out what was happening. There was no proper follow-up, no clear email update, and the issue only started being escalated after I chased them.
Very poor customer service and a very stressful experience. I would not recommend this service unless the issue is resolved quickly and compensation is provided for the delay and loss of service.”
